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Q: Why can’t I login/upload with FTP?

If you receive an error that you cannot login, please double check your FTP address, username and password given on in your "Welcome Letter" or you may email us with the last four digits of your credit card for user verification to confirm this information. Then we can resend your "Welcome Letter" to you.

If you receive a 550 Access denied error message when logged in and attempting to upload files, please contact us at and we will be glad to assist you!

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