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  Billing Policy Acceptable Use Policy Privacy Policy  

BILLING POLICY
Online Corporation of America


1.0 Account Payment
A. Payment via Credit Card

Online Corporation of America, accepts payments via MasterCard, VISA, AMEX and DISCOVER . Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the renewal date for the charges to the account.

B. Other Payment Methods

Online Corporation of America, accepts payments by personal check, company check, wire transfer and money order. All funds must be payable in US dollars. Online Corporation of America does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service.

C. Returned Check Fee

In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $25.00 returned check fee, customer's account will be permanently cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, Online Corporation of America will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee.

2.0 Late/Non-Payment

A. Accounts with Non-Usable Credit Cards

Credit cards on file are not usable when any of the following occur:

  • The card has expired;
  • The card declines the charges;
  • The card is reported lost or stolen;
  • The card is declared invalid.

Online Corporation of America will charge the credit card on file seven (7) days in advance of the recurring billing date. If a credit card payment fails, the customer will be sent an e-mail notice allowing seven (7) days to rectify the situation either with a new payment method or by updating the credit card. The charge will be re-attempted on the recurring billing date. If the card still does not accept our charge and no other payment has been received by the recurring billing date, the account will be suspended without exception. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $25.00 will be assessed for reactivation. The reactivation fee is non-negotiable. Upon suspension of the account, Online Corporation of America, Inc. will send an e-mail deactivation notice to customer. If payment, including reactivation fee, is not received within seven (7) days of the deactivation notice, the account will be permanently cancelled. This includes the removal of all files that may remain but does not alleviate client's payment obligations under the hosting agreement.

B. Late Check/Non-Payment

If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, Online Corporation of America, Inc. will send an e-mail suspension notice to customer. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $25.00 will be assessed for reactivation. The reactivation fee is non-negotiable. If payment, including reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain, but does not alleviate client's payment obligations under the hosting agreement.

3.0 Cancellation Policy

A. Requesting an Account Cancellation

A cancellation will only be accepted if it is done by one of the following methods:

The customer must fax a cancellation request to (570)686-9090. or Email a Request to CustServ@onlinecorp.com

The request must include the following information:

  • Account Name
  • Account Password
  • Cancellation Reason
  • Signature of Account Owner

All account cancellations must be received in the above manner at least fifteen (15) days in advance of the date of renewal. Accounts cancelled with less than fifteen (15) days notice shall be cancelled at the end of the next term and shall be charged accordingly.

B. Results of a Cancellation

When a cancellation request is made, Online Corporation of America will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired Online Corporation of America will remove all files. This may include unread e-mail left on the server.

4.0 Refund Policy

A. Refunds within the First 30 Days of Service

If an account is cancelled within the first thirty (30) days of service, the customer will receive a full refund of all account fees, including set-up fees, provided:

The account is not a resold account;
The account has not been suspended for violations of the Acceptable Usage Policy;
Refunds will be credited to the credit card on file for credit card paying accounts. Accounts paid by check or money order will receive a check via postal mail within sixty (60) days of cancellation.

B. No Refunds Outside of the First 30 Days

Online Corporation of America does not offer refunds for services after the initial thirty (30) days of service.

5.0 Keeping Billing Information Current

A. Updating Your Billing Information

You may fax an update to (570)686-9090. Any fax must include the account name, account password, and signature of the account owner. Personal information may be changed via the customer's Personal Control Panel.

B. Out-of-Date Records

Periodically it may become necessary for Online Corporation of America to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times.

Online Corporation of America is not responsible for actions that are taken as a result of a customer's failure to respond to Online Corporation of America's notices.

6.0 Invoices and Statements

A. E-mail Invoices/Statements

Customer may request Online Corporation of America, Inc. to send an invoice or account statement via e-mail. Online Corporation of America, Inc. there is no charge for this service.

B. Postal Mail/Fax Invoicing

Customer may request Online Corporation of America, Inc. to send an invoice or statement via postal mail or fax. Online Corporation of America will charge customer $5.00 per invoice/statement sent via this manner.

7.0 Taxes

A. Customer Liability

Online Corporation of America shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Online Corporation of America's products and services.

© Copyright 2002 On Line Corporation of America All rights Reserved

Online Corporation of America
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Sales & Support: 570-686-2300    Sales@Onlinecorp.com